General Terms and Conditions

1. Scope of application

These General Conditions of Sale (GCS) apply, without restriction or reservation, to all sales concluded by Corpore Anima SAS , a company registered under SIRET 938 607 686 00012, whose head office is located at 5 rue Dufrenoy, 75016 Paris, via its website corporeanima.com , to consumers wishing to purchase the products offered for sale.

Validation of the order by the customer constitutes unreserved acceptance of these General Terms and Conditions.

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2. Products

The products offered are food supplements , sold in compliance with French and European legislation.

The photographs and descriptions are as accurate as possible, but cannot guarantee perfect similarity with the product received.

⚠️ Food supplements are not medicines and do not replace a balanced diet or medical monitoring.

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3. Price

Prices are indicated in euros including VAT (VAT applicable on the day of the order).

Corpore Anima SAS reserves the right to change its prices at any time, without notice. Products are billed at the rate in effect at the time the order is validated.

Delivery charges may apply depending on the destination. These charges will be specified before the order is confirmed.

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4. Orders

The customer places an order via the website.

After validation, he receives a confirmation email.

Corpore Anima SAS reserves the right to refuse or cancel any order in the event of a prior dispute or suspicion of fraud.

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5. Payment

Payment is made online by credit card, bank transfer, or any other secure method offered on the site.

Payments are fully secure through our certified payment provider.

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6. Delivery

The products are shipped within Europe, to the address indicated by the customer when ordering.

Indicative delivery times: 2 to 7 working days depending on the destination.

Delays cannot give rise to damages.

In case of damaged or unreceived package, please contact us at [email SAV] .

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7. Right of withdrawal

In accordance with Directive 2011/83/EU, the customer has 14 days from receipt of the product to exercise their right of withdrawal.

⚠️ Exceptions :

• Unsealed or used products cannot be returned for hygiene reasons.

• Personalized or made-to-order products are not subject to the right of withdrawal.

In the event of a valid withdrawal, reimbursement will be made within 14 days of receipt of the returned product, in new condition, in its original packaging.

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8. Subscriptions, Pre-orders and Trials

Subscriptions

Some items can be purchased as a subscription, with recurring delivery based on the frequency chosen.

The customer will be notified 7 days before any automatic renewal .

Subscriptions can be modified or canceled at any time via the link in order confirmation emails.

Pre-orders

A pre-order allows you to reserve a product that is not immediately available. A deposit or the full amount may be required.

The pre-order can be cancelled until it is processed.

Try before you buy

The customer can test certain products before being charged. The payment method is authorized but not initially charged.

If the item is not returned within the given time frame, the full amount will be charged.

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9. Return Policy

If you are not satisfied with your order, you have 14 days from receipt to return the product. Return shipping costs are the customer's responsibility, unless we made an error.

🔁 The return conditions are as follows:

• The product must be unopened, unused and in its original packaging .

• Proof of purchase (confirmation email, invoice) must accompany the return.

• Opened, damaged or incomplete products cannot be refunded.

Returns must be sent to the address indicated by customer service after contacting [email SAV] .

The refund will be made within a maximum of 14 days after receipt and validation of the return.

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10. Guarantees

The products benefit from the legal guarantee of conformity and the guarantee against hidden defects .

In the event of a proven defect, Corpore Anima SAS undertakes to replace or refund the product.

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11. Liability

Corpore Anima SAS cannot be held responsible:

• improper use of the product;

• failure to comply with the instructions for use;

• technical bugs or service interruptions beyond its control.

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12. Personal data

Personal data is processed in accordance with the GDPR .

The customer can exercise his rights (access, rectification, deletion, opposition) by contacting: [email RGPD] .

📄 More information is available in our Privacy Policy.

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13. Intellectual Property

All elements of the site are the exclusive property of Corpore Anima SAS .

Any reproduction, in whole or in part, is strictly prohibited without written authorization.

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14. Applicable law and disputes

These T&Cs are governed by French law .

In the event of a dispute, an amicable solution will be preferred. Failing this, jurisdiction is assigned to the courts of Paris , unless otherwise provided.